Frequently Asked Questions
FAQ
Sizing & Fit
How do ORI products fit?
ORI pieces are designed with a balanced, modern fit.
If you’re between two sizes, we generally recommend sizing up for a more relaxed look.
Are ORI products unisex?
Yes.
All ORI apparel is designed to be unisex.
Fabrication
Each
product page includes a size chart to help you
choose the right fit.
Products & Quality
What kind of quality can I expect?
ORI
focuses on durable materials, clean finishes, and
long-lasting comfort.
Are ORI products printed or embroidered?
Depending on the item, designs may be embroidered or printed.
Details are always specified on the product page.
Production
Are your products made in advance?
No. ORI products are made to order, helping reduce waste and overproduction.
Why does production take a few days?
Each piece is created specifically for your order, which ensures quality
and sustainability.
Shipping
Doyou ship to the USA and Canada?
Yes, we ship to the United States and Canada.
Will I receive tracking information?
Yes. A tracking link is sent by email once your order ships.
Returns & Issues
Can I return or exchange an item?
Because items are made to order, returns are accepted within 15 days for defects, damage, or wrong items. For other issues, contact us and we'll make it right.
What if I ordered the wrong size?
Contact us as soon as possible and we’ll do our best to help.
Brand
Whatdoes ORI stand for?
ORI represents origin, resilience, and intention — turning challenges into strength.
Contact
Reach out to us
